Returns, Exchanges and Complaints

We hope that you’re happy with any product purchased, but if you wish to return a product to us for whatever reason you may do so to: Vital Equine Direct, Form Nutrition Ltd, First Avenue, Weston Road, Crewe, CW1 6BE

FAULTY GOODS

In the unlikely event that your product is faulty we will be more than happy to refund or replace.  Please contact us as soon as is reasonably possible in order for us to arrange collection of the goods at no charge to you.

 

IF YOU CHANGE YOUR MIND

Once you have received your order you are able to change your mind and return the product to us.  Please contact us within 14 days of receiving your product if you wish to take this option.  Please note that this return will be at your expense.

Please make every effort to return your goods in their original packaging

 

Couriers

Please note if an instruction is given to leave an order ‘in a safe place’ and therefore delivered without a signature the couriers insurance is invalidated. Vital Equine Limited cannot be held responsible if the goods are lost under these circumstances.

Disclaimer

Every effort is made to maintain the products & prices quoted on this website, should prices have to increase, any outstanding orders will be honored at the original price. Should an item be out of stock we will contact you immediately upon receipt of your order.

All prices shown are exclusive of VAT but where applicable this is added at Shopping Cart stage.